Director, Optometry & Optical Services
Waltham, MA
Full Time
Experienced
Ophthalmic Consultants of Boston (OCB) has a new position to add to our growing team. We are currently searching for a Director, Optometry & Optical Services. This is a full time position that offers 1 day per week remote.
Summary of Responsibilities:
The Director, Optometry & Optical Services has overall responsibility for administrative management of all the Optometry and Optical service line to develop, implement, and monitor policies, procedures, and systems to ensure standards of quality, cost-effective patient care and fulfillment of OCB’s objectives and goals. The Director, Optometry & Optical Services will manage staff and budget, analyze current workflows, and offer solutions to improve operational efficiencies. The Director, Optometry & Optical Services oversees the Practice Manager while ensuring the highest standards of patient care and staff morale.
The Director, Optometry & Optical Services is responsible for upholding OCB’s values of outstanding patient care, Unity, Ethics & Integrity, Fairness, Operational Excellence, and Fiscal Responsibility.
Responsibilities:
Reports to: Vice President, Operations
Supervision Exercised: Practice Manager
Typical Physical Demands:
Requires prolonged sitting, frequent standing, ability to traverse office, some bending, stooping, and stretching. Occasional lifting to forty pounds. Requires manual dexterity to operate a keyboard, copy machine, telephone, and other office equipment. Requires ability to communicate verbally, normal range of hearing and eyesight, and the ability to prepare and communicate appropriate reports. Requires ability to work under stressful conditions, work occasional irregular hours, and may involve contact with upset/irrational patients and family members.
Summary of Responsibilities:
The Director, Optometry & Optical Services has overall responsibility for administrative management of all the Optometry and Optical service line to develop, implement, and monitor policies, procedures, and systems to ensure standards of quality, cost-effective patient care and fulfillment of OCB’s objectives and goals. The Director, Optometry & Optical Services will manage staff and budget, analyze current workflows, and offer solutions to improve operational efficiencies. The Director, Optometry & Optical Services oversees the Practice Manager while ensuring the highest standards of patient care and staff morale.
The Director, Optometry & Optical Services is responsible for upholding OCB’s values of outstanding patient care, Unity, Ethics & Integrity, Fairness, Operational Excellence, and Fiscal Responsibility.
Responsibilities:
- Responsible for the leadership and management of all Optometrists and Optical staff including but not limited to provider schedules/templates.
- Meets with MD teams regularly to present operational metrics including next available and template utilization.
- Overall responsibility for achieving established operational metrics/goals.
- Identifies and brings to the forefront administrative and clinical issues and works collaboratively with administrative and clinical staff and providers to establish and implement successful methods for improvement.
- Monitor patient volume to ensure optimal performance of OD, MD, and staff schedules.
- Manages a personnel and expense budget to ensure financial objectives and goals are met and cost containment efforts are effectively implemented.
- Review, analyze and monitor reports to assess increase in new patient volume, patient demographics and returning patient visits. Identify and recommend opportunities to increase patient volume.
- Develops strong relationships with OD, physicians, clinical and administrative staff and works closely to ensure effective communication, identify, and implement process improvements and achieve efficient and effective operations.
- Fosters a culture of collaboration, accountability, and continuous improvement in all sub-specialties.
- Monitors and analyzes patient satisfaction metrics and implements policies and procedures to enhance patient experience. Ensures that any deficiencies are promptly addressed.
- Manages relationships with vendors, contractors, and other external stakeholders.
- Ensure that staffing is sufficient to meet the demands of the OD’s schedules.
- Recruits, trains, and manages staff across to ensure they provide high quality patient care and customer service.
- Develop training, planning, recruiting, and retention strategy for administrative staff to maintain excellent performance.
- Assess, develop, and execute training plans for administrative and clinical staff. Facilitates team building and staff motivation.
- Acts as an agent of change and creates strategies to achieve organizational goals.
- Performs related job duties as required.
- Bachelor's degree, or equivalent experience, required.
- Minimum of 8 years of experience in healthcare management, preferably in a multi-site, multi-specialty ophthalmology practice
- Strong leadership and management skills, with the ability to motivate and inspire staff.
- Excellent organizational and communication skills, with the ability to multitask and prioritize effectively.
- Strong problem-solving, collaboration and critical thinking skills.
- Proficient in Microsoft Office Suite. Experience with SharePoint and Epic is strongly desirable.
- Ability to work independently and collaboratively in a fast-paced, dynamic environment.
- Lean Six Sigma experience a plus.
- Budget management experience strongly preferred.
Reports to: Vice President, Operations
Supervision Exercised: Practice Manager
Typical Physical Demands:
Requires prolonged sitting, frequent standing, ability to traverse office, some bending, stooping, and stretching. Occasional lifting to forty pounds. Requires manual dexterity to operate a keyboard, copy machine, telephone, and other office equipment. Requires ability to communicate verbally, normal range of hearing and eyesight, and the ability to prepare and communicate appropriate reports. Requires ability to work under stressful conditions, work occasional irregular hours, and may involve contact with upset/irrational patients and family members.
Benefits Offered:
- Health & Dental Insurance- starts 1st Day of Employment
- Paid time off and Paid Holidays
- Health & Dependent Reimbursement Accounts
- 401(k) Plan with Company Contribution
- Co. paid Life and LTD Insurance
- Employee Discounts
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