Ophthalmic Consultants of Boston (OCB) was established in 1969 to offer patients the highest quality eye care and laser/surgical treatment. OCB recently joined forces with Eye Health Services to become the premier eye care provider in the region with nineteen practice locations in the greater Boston area and Cape Cod. In addition, OCB has five affiliated surgery and laser centers. OCB and its affiliates employ 700+ employees. The staff of 75 ophthalmologists uses the most advanced diagnostic, laser and surgical techniques available and their level of care has earned Ophthalmic Consultants of Boston a national and international reputation for excellence.
As a member of the IT team, the Help Desk Analyst is responsible for providing superior technical support for OCB and its affiliated organizations in multiple geographical locations by responding to incoming calls, emails, and in person requests for assistance with all IT-related issues.
Responsibilities and Duties
Triages calls by identifying, classifying, and prioritizing incidents and requests. Resolves issues as appropriate. Has good judgment. Owns customer relationship through resolution of incident. Thoroughly documents all actions in ticketing system. Has frequent interactions with all levels of personnel, therefore has impeccable customer service skills.
Examples of duties include:
Qualifications and Skills
Knowledge of Active Directory and integration with desktop systems
Knowledge of VMware Horizon View and virtual desktops, a plusThe ideal candidate is a strong team player, detailed oriented, and a proven self-starter. Must be technically minded, and demonstrate enthusiasm to learn and grow in the IT field; must quickly understand the problems in a variety of situations and provide solutions independent. Excellent written, verbal, and customer service skills with proven ability to work in a fast-paced environment. Ability to collaborate actively with others in a cross-functional team. Excellent organizational/administrative/technical skills with agility to reprioritize as necessary. Highly skilled in documenting troubleshooting steps and creating knowledge base articles. Occasional local travel; willingness to work extended and flexible hours.
To find out more about OCB, please visit our website at www.eyeboston.com.
OCB is an Equal Opportunity Employer.